Welcome to Twice the Charm. By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase or using our site. If you have any questions, email us at [email protected].

1. Introduction

These Terms and Conditions govern your use of our website and your purchases from Twice the Charm. By using our website, you agree to be bound by these terms. If you do not agree, please refrain from using our site.

2. Eligibility

Be at least 18 years old or have permission from a parent or legal guardian.

Provide accurate and complete personal information when required.

3. Orders and Payments

Order Process: By placing an order, you agree to provide accurate details for billing and shipping. Custom and pre-order items are subject to additional production time.

Payment Terms: All payments are processed securely through Stripe. We accept major credit and debit cards as well as supported digital wallets.

Pre-Orders: Custom jewelry bags may take 3-4 weeks to complete. Full payment is required at the time of ordering.

4. Shipping and Delivery

We offer multiple shipping options. Delivery times and costs will be specified at checkout.

Customers are responsible for providing accurate shipping information. We are not liable for delays due to incorrect details or carrier issues.

For more information, refer to our Delivery Policy.

5. Returns and Refunds

Not all items are eligible for refunds. Please check the product page for return eligibility.

Refund requests must comply with our Refund Policy, which includes timelines and conditions for returning items.

6. Customization

Customers ordering custom or personalized items must provide detailed preferences during checkout.

Twice the Charm reserves the right to approve or reject custom requests based on feasibility.

Custom and pre-order items are non-refundable unless defective.

7. Intellectual Property

All content on this website, including images, text, logos, and product designs, is the property of Twice the Charm. Unauthorized reproduction, distribution, or use of our content is prohibited.

8. Limitation of Liability

Twice the Charm is not responsible for: Delays or damages caused by shipping carriers. Misuse or unintended use of our products. External links on our website leading to third-party sites.

Our liability is limited to the value of the item purchased.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our site constitutes acceptance of updated terms.

10. Governing Law

These Terms and Conditions are governed by the laws of [your jurisdiction]. Any disputes will be resolved in accordance with these laws.

11. Contact Information

For questions or concerns about these terms, contact us at:

Twice the Charm
Email: [email protected]

Effective Date: 01/01/2025