Refund and Returns Policy

Thank you for shopping with Twice the Charm. We value your satisfaction and strive to ensure a smooth and transparent refund and return process. Please read this policy carefully before making a purchase.

Eligibility for Returns

  1. Custom and Personalized Items: Custom and pre-order items are non-returnable due to the mixed selections.
  2. Standard Items: Non-custom products may be eligible for return if they meet the following conditions:
    • The item is unused, in its original condition, and in its original packaging.
    • The return request is made within 14 days of receiving the item.

Note: Not all items are eligible for refunds. Please check the product page for specific return eligibility details.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to
    [email protected]

     with your order number, details about the item you wish to return, and the reason for the return.

  2. Wait for Approval: Our team will review your request and respond within 3 business days with further instructions.
  3. Ship the Item: Once approved, ship the item back to us at the address provided in the approval email. Customers are responsible for return shipping costs.

Refund Process

  • Refunds will be issued to the original payment method once we receive and inspect the returned item.
  • Refund processing may take 7-10 business days after the return is approved.
  • If the item is not in its original condition or is damaged due to improper handling, the refund may be denied.

Non-Refundable Items

  • Custom jewelry bags and personalized items.
  • Gift cards or promotional items.
  • Sale items or clearance stock.
 

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of receiving the package with clear photographs of the item and packaging. We will either issue a refund or send a replacement at no additional cost.

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or payment method for updates.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If the issue persists, email us at [your contact email] for assistance.

Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please reach out to us at: