At Twice the Charm, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our website, you consent to the practices outlined in this policy.

1. Information We Collect When you interact with our website, we may collect the following types of information:

• Personal Information: Name, email address, shipping and billing address, phone number, and payment details.
• Order Information: Details about the items you purchase, including customizations and preferences provided during checkout.
• Device Information: Your IP address, browser type, and operating system, collected through cookies and similar technologies.

2. How We Use Your Information We use the information we collect to:

• Process and fulfill your orders, including custom and pre-order items.
• Communicate with you about your orders, updates, and promotions.
• Improve our website and customer experience through analytics.
• Comply with legal obligations and protect our rights.

3. Sharing Your Information We respect your privacy and do not sell your information to third parties. However, we may share your information with trusted service providers, such as:

• Payment processors (e.g., Stripe) to securely process your transactions.
• Shipping carriers to deliver your orders.
• Analytics providers to improve our website functionality.
• CusRev for rating control

4. Cookies and Tracking Technologies Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site, track your preferences, and improve functionality. You can manage your cookie preferences through your browser settings.

5. Protecting Your Information We implement secure measures to protect your information from unauthorized access, loss, or misuse. This includes SSL encryption for sensitive data and secure servers for storage.

6. Your Rights You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Request deletion of your personal data, subject to legal or operational requirements.

To exercise these rights, contact us Here.

7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before sharing any information.

8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

9.Customs & Import Fees

For international orders, customs duties, taxes, and import fees may apply based on your country’s regulations. These charges are determined by your local customs office and are the buyer’s responsibility. Twice the Charm does not cover or control these fees. If you are unsure about potential costs, we recommend checking with your country’s customs authority before placing an order.

10. Contact Us If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Twice the Charm
Contact Us Here.

This policy is effective as of 01/01/2025.